Terms of Service

By accessing or using the Tradie Agency website (tradieagency.au) or engaging our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

Tradie Agency provides outbound commercial pipeline services to Australian trade businesses. Our services include strategy and onboarding, infrastructure build, prospect research, outreach campaign management, reply management, meeting booking, and reporting.

The specific scope of services, deliverables, and fees applicable to your engagement will be set out in a separate service agreement or proposal provided to you prior to commencement.

Our standard engagement begins with a 30-day pilot at the agreed fee. The pilot does not automatically roll into an ongoing engagement. Continuation beyond the pilot period requires your explicit agreement.

Ongoing month-to-month engagements may be cancelled by providing written notice before the next billing date. No refunds are provided for the current billing period once commenced.

To enable us to deliver our services effectively, you agree to: complete onboarding promptly and provide accurate information about your business and target clients; review and approve outreach sequences within the agreed timeframe; attend booked meetings or provide reasonable notice of cancellation; and provide feedback on campaign performance when requested.

We make no guarantee of specific results, including the number of meetings booked, conversations generated, or contracts won. Outcomes depend on factors including your market, trade type, geographic location, and the quality of your service offering.

Any performance statistics or case study outcomes referenced on our website represent past results and are not a guarantee of future performance.

All content on the Tradie Agency website, including text, graphics, logos, and images, is the property of Tradie Agency and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

Outreach sequences, templates, and campaign materials created by us for your engagement remain the intellectual property of Tradie Agency. Upon termination of your engagement, you may retain copies of materials created specifically for your business.

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This includes our methodologies, systems, and processes, as well as your business information, client data, and commercial strategies.

To the maximum extent permitted by law, Tradie Agency's total liability to you for any claim arising from or related to our services is limited to the fees paid by you in the 30 days preceding the claim.

We are not liable for any indirect, incidental, special, or consequential damages, including loss of revenue, loss of profits, or loss of business opportunity.

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Victoria.

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated terms.

If you have any questions about these Terms of Service, please contact us at [email protected].